Ahold Delhaize USA’s Retail Business Services CIO talks IT’s place at the table and the need to work differently

Ahold Delhaize USA’s Retail Business Services CIO talks IT’s place at the table and the need to work differently

Feb 03, 2023

Ahold Delhaize Usa, the organization driving Foodstuff Lion, Fresh Direct, Big, The Large Enterprise, Hannaford and Cease & Shop, is amid people that has structured its organization to make positive that the human beings powering the technological applications it employs are in a situation to do the most excellent.

Rom Kosla, EVP and CIO of Ahold Delhaize Usa, Retail Organization Services, informed RetailWire, “IT is a significant section of the technique of what the small business is on the lookout to do. We chat about it as the connected purchaser strategy and engineering is an underpinning of a large aspect of that.”

Mr. Kosla, who joined the grocer in 2021 just after a lot more than 14 a long time at PepsiCo the place his very last assignment was as senior vice president & CIO company remedies, claimed that his team is “involved in every facet of strategic planning” and the “convergence of our company and IT coming collectively to [accomplish] the major points that we want to realize as a business.”

IT at Ahold Delhaize Usa, Mr. Kosla clarifies, resides within the company’s Retail Business enterprise Products and services device, which supports each and every of the grocery giant’s specific chains as nicely as Peapod’s digital labs and offer chain.

Business enterprise relationship supervisors from IT “works closely with the management staff members of each regional brand,” explained Mr. Kosla. “They are embedded at each and every of the brand headquarters, and we do quarterly prime-to-top meetings with just about every manufacturer leadership crew to stroll as a result of how we’re carrying out on every thing from how we work throughout all the retailers and assist the shops, what are the recent initiatives that we’re driving to enable support IT investments, as properly as our long term preparing on big items that we consider are vital.”

Mr. Kosla explained his team has experienced to rethink how it goes about its engineering function and how individuals alternatives are sent to its stakeholders. He said regular IT corporations comply with a waterfall product “where you divide one thing, you blueprint it, you acquire it and then more than time, 6 months to a year, you start off to then deploy down in the enterprise to at last get to see what they’ve sent.”

Ahold Delhaize Usa, he claimed, is “implementing a shopper-centered method on how we assume about agile supply. And that usually means far more regular engagements with equally our regular brands and support makes, so that the remedies we’re delivering considerably a lot more incrementally provide price development and, in the long run, we get that responses loop significantly quicker.”

Discussion Queries: What is the correct job of facts technological know-how in the strategic scheduling approach for retail organizations today? Do you see more professionals or downsides to the incremental implementation system that Ahold-Delhaize is adopting vs . a common “waterfall” tactic to IT engineering?


“Mr. Kosla is location-on with the agile strategy he’s taking with the business enterprise. The previous waterfall solution is also gradual, as well cumbersome and does not deliver price each individual week.”

“Ahold Delhaize’s engineering solution delivers a quicker responses mechanism to assist speed and continual advancement.”

“A merchandise-centric and agile worth development strategy, with a shut collaboration amongst the IT and business enterprise teams, is significant to the extended-expression success of Ahold Delhaize.”