Council Votes to Increase 311 Transparency and Accessibility, Support Small Businesses, and Create More Accurate Empty Storefront Registry

Council Votes to Increase 311 Transparency and Accessibility, Support Small Businesses, and Create More Accurate Empty Storefront Registry

City Hall, NY – These days, the Council voted on legislation to ensure transparency and equivalent obtain at New York City’s 311 Buyer Support Middle, operated by the New York Town Department of Information and facts Engineering and Telecommunications (DOITT). From prolonged hold out situations to lack of language obtain, New Yorkers generally confront complications when trying to get support. The Council’s legislation seeks to make improvements to 311 by growing transparency on wait around occasions, effectively determining languages spoken by callers, and guaranteeing that the 311 Buyer Provider Center is proactively informed and equipped to deal with the need for new and up-to-date service request/grievance sorts.

“New York Metropolis is perfectly known for our diversity, like the hundreds of languages spoken all over our neighborhoods,” claimed Speaker Adrienne Adams. “It is essential that all New Yorkers can simply obtain 311 solutions in their preferred language to receive the support and resources they require. The Council’s legislation is an important stage to tackle longstanding issues with 311 and increase transparency on wait moments for support requests. I thank Chair Gutierrez and Council Member Ung for their management and prioritizing the wants of all New Yorkers.”

Introduction 206-A, sponsored by Council Member Sandra Ung, seeks to boost transparency pertaining to the wait periods seasoned by persons who request an interpreter for the duration of their phone calls to the 311 Consumer Support Center. It would call for the Commissioner of DOITT to compile and make publicly available a regular monthly dataset like the wait times (in range of seconds) skilled by men and women who ask for an interpreter for the duration of their phone calls to the 311 Buyer Company Heart. 

Introduction 296-A, also sponsored by Council Member Ung, would need the growth and updating of a protocol for determining the languages spoken by callers to 311 in purchase to superior facilitate requests for interpretation expert services. The invoice would also involve this protocol, and any subsequent updates to the protocol, to be posted to the 311 Buyer Services Centre web page within 7 times after implementation and updating, respectively. The 311 Shopper Assistance Heart would also be required to report on the implementation of and updates to the protocol.

“Roughly 25 {ac23b82de22bd478cde2a3afa9e55fd5f696f5668b46466ac4c8be2ee1b69550} of New Yorkers are deemed to have constrained English proficiency, and they should have the very same accessibility to authorities services and info as their English-talking neighbors,” said Council Member Sandra Ung. “Unfortunately, when they connect with 311 they encounter obstructions and delays accessing the details and assets they want. These two costs will develop protocols to relieve their link to an interpreter, when releasing knowledge on wait situations will provide a level of transparency that will help us realize their encounters when contacting 311. I want to thank Speaker Adams for her management and bringing these expenditures to the Metropolis Council ground for a vote.”

Introduction 240-A, sponsored by Council Member Jennifer Gutiérrez, would need, that within 30 days of the successful date of a nearby law that an agency head decides would allow another person to request a new services from the company, the agency head notify 311 of the doable need to increase or update a assistance ask for class on the 311 platforms. This bill would also involve reporting on this kind of additions and updates, and would involve 311 to produce a publicly offered dataset which include information on submission of correspondence from the community requesting the addition to, or updating of, 311 assistance request categories.

“Submitting a 311 ask for is, very first and foremost, a software to tackle troubles that New Yorkers see in their communities – but in lots of means, it is also the functionality of a civic duty,” said Council Member Jennifer Gutiérrez. “New Yorkers are contributing to and building a enormous dataset that our Metropolis can use to make our services, responses, and funding allocations extra proactive, effective, and equitable. New Yorkers know firsthand the troubles that the Metropolis needs to tackle, and this laws, Intro 240, permits us to elevate new difficulties, ensures that new provider requests can be implemented, and creates transparency all over agencies’ responsiveness to problems.”

In addition, the Council will vote on the pursuing laws addressing storefront vacancies and supporting modest corporations in the article-pandemic period. The beneath laws would relieve hurdles modest organizations experience when engaging with Metropolis agencies by generating a small business online portal and making a lot more timely updates to a registry of recent vacant storefronts.

Introduction 116-A, sponsored by Council Member Julie Menin, would involve the Division of Modest Business Products and services to make an on the net portal that involves all allow and license purposes, as properly as relevant relevant info, wanted to open up and run a tiny small business of any variety in New York City. The portal, which would be expected to be obtainable in English as properly as ten languages commonly spoken by New Yorkers with limited English proficiency, would also allow business enterprise proprietors to monitor the standing of their permit and license software(s), and make it possible for (or include a url that makes it possible for) business proprietors to settle or pay back exceptional balances on notices of violation. It would also involve a survey of modest enterprises every single 3 decades to decide how the on the internet portal is performing correctly and what advancements could be made.

“As a former small company operator, I recognize how discouraging it is to traverse by means of the alphabet soup of city agencies to maintain and open a modest enterprise,” stated Council Member Julie Menin. Centralizing the process of obtaining essential information to work your business will make a environment of variation. Small enterprise entrepreneurs and entrepreneurs don’t have the time to choose times off to figure out the logistics of being in compliance, nor need to they have to. We lost so a lot of compact organizations during the pandemic and a a person-stop store tiny business portal gives the needed guidance that our tiny businesses need to have to survive and prosper,”

Introduction 383-A, sponsored by Council Member Gale Brewer, would clarify the dates by which a business landlord should notify the Metropolis if a area has come to be vacant just before the subsequent submission date. The Town would then keep a more up-to-date registry of storefront vacancies that would be produced offered to the public. This invoice serves as a continuation of laws the Council handed at the ask for of then-Manhattan Borough President Gale Brewer, which produced a citywide professional premises registry.

“High prices of commercial vacancy and a blight of empty storefronts negatively impact high-quality of daily life and stifle economic advancement. As Borough President I sponsored legislation with Speaker Corey Johnson and Council Member Helen Rosenthal to build the to start with in the nation publicly accessible database to observe retail vacancies. The database went live in 2021, and work requires to be completed to boost its usefulness as a resource to handle ongoing business vacancy,” mentioned Council Member Gale A. Brewer (D-06). “Introduction 383 will need reporting on vital info to assess the proliferation of professional vacancies– which include whether floor ground business homes are at the moment vacant, owner or business tenant occupied, and the expiration day of the final lease. This will supply much more details to notice designs and trends to make far better choices.”

Land Use

231-06 Northern Boulevard Industrial Overlay – A zoning map amendment to set up a C2-2 business overlay on an existing R1-2 zoning district to aid the enlargement of the Mizumi restaurant on Northern Boulevard and enable regional retail and companies on neighboring attributes. The council is modifying the application to cut down the measurement of the location of the proposed overlay, by modifying its jap boundary from 234th street to 233rd road, in Council Member Vickie Paladino’s district.

2017 Grand Concourse – The New York Metropolis Section of Housing Preservation and Development (HPD) will facilitate a new 9-story residential developing made up of approximately 33 economical housing models 8 of which will be offered to formerly homeless seniors through the AIRS system, in Council Member’s Pierina Ana Sanchez district.

Halletts North Rezoning – Astoria House owners LLC seeks a zoning map modification from M1-1 to R7-3/ C2-4 and connected zoning textual content amendments, waterfront authorizations, and a town map modification to facilitate a new combined-use improvement on the waterfront of the Halletts Stage peninsula in northwest Queens. It will include a projected 1,340 housing units, 335 permanently economical models under Required Inclusionary Housing (MIH), 525 parking areas, 525 bicycle spaces, 1,800 sq. ft of professional use, 21,500 sq. toes of community facility area and approximately a single acre of open house, such as a waterfront esplanade. The Council is modifying the software to map the MIH Solution to consist of the deep affordability and amend the web-site program to restore the pedestrian walkway to its controlled width of 10 toes, in Council Member Tiffany Cabán’s district.   


Resolution 306A: Will set October 12, 2022, as the day for a community listening to on laws to authorize improves in the annual expenditures for 5 Enterprise Enhancement Districts:

  • The Fifth Avenue BID
  • The 125th Road BID
  • The Columbus/Amsterdam BID
  • And the Court-Livingston-Schermerhorn BID

Transparency Resolution: Approving new designations and modifications of specific businesses acquiring funding in the Expense Budget.