Malaysia ranks world’s third most competitive Global Business Services behind India and China

KUALA LUMPUR, Aug 28 (Bernama): Malaysia has been ranked as the world’s 3rd most competitive World wide Business enterprise Expert services (GBS) location, powering India and China, in accordance to an index by international consulting agency Kearney.

The firm’s 2021 Worldwide Companies Location Index (GSLI) confirmed that Asian economies continued to get 7 spots in the leading 10, with India in to start with area with a score of 7.09, followed by China (6.80) and Malaysia (6.22).

This index, issued each individual two decades, tracks the contours of the world-wide landscape throughout 60 international locations with four significant groups – financial attractiveness, individuals skills and availability, business ecosystem, and electronic resonance.

A GBS locale permits significant multinational firms (MNCs) or organisations to centralise their organization functions and things to do, this sort of as finance, human useful resource, information know-how (IT) and procurement in sure nations around the world to give shared services, stated enterprise transformation marketing consultant Joon Teoh.

She noted that among the MNCs that have recognized GBS centres in Malaysia are Shell, AstraZeneca, British American Tobacco and Bash.

“For IGOs (intergovernmental international organisations), we have the Planet Health Organisation (WHO), Malaysia’s largest attraction is the range of talent, such as the languages we converse, that is ready to provide distinctive nations around the world,” Teoh advised Bernama not too long ago in an job interview executed just about.

She mentioned GBS centres provide their very own individuals in businesses or organisations all over the globe.

“For case in point, if any of their personnel, no make any difference where they are, have to journey abroad, their air tickets, payments and so on will all be managed by the GBS centres set in Malaysia or other nations around the world.

“How do they (GBS centres) do that? This is exactly where engineering arrives in. For the reason that you have to make it (materialize) in a electronic platform for individuals to place in their statements or to obtain their air tickets, (and) for suppliers to send the invoices, and so on,” Teoh described.

Teoh, who is also the CEO of Agos Asia, claimed that the Malaysian govt has normally emphasised the growth of GBS in the state, which includes underlining the worth of the sector in the 12th Malaysia Strategy (12MP).

She stated this is simply because when a GBS centre is established up, it can normally array between 150 to over hundreds of workers, which will not only generate large job prospects but also assist improve our country’s digitalisation process.

“The federal government is seeking to put us (the GBS sector) in a worth curve trajectory because it would be impossible for us to contend with China and India in conditions of quantity and talent.

“We could only do (this) by furnishing large techniques to meet requirements in line with the electronic transformation,” said Teoh.

That will be the country’s price proposition, exactly where GPS centres in Malaysia are evolving into centres of excellence, led by the regional groups to conduct a variety of analysis and progress projects, between other individuals, including robotic process automation and analytics, she said.

In accordance to the 12MP, in the upcoming five years, the concentration will be positioned on accelerating the improvement of strategic and large impression industries, which include electrical and electronics, world wide solutions (GS) and aerospace.

GS, which includes principal hubs, GBS and headquarters operations, is the key contributor of international immediate investments (FDI) in the services sector.

Accepted investments in GS by multinational organizations were being recorded at RM46.1 billion, constituting 51.7 per cent of overall FDI in the expert services sector from 2016 to 2020. – Bernama