Teleperformance recognized by Frost & Sullivan with Customer Value Leadership Award for Delivering Exceptional CX and Digital Integrated Business Services from India
Teleperformance, a world chief in Outsourcing and Digital Built-in Enterprise Services, encompassing CX, Again-Office and Transformation Remedies, thoroughly uses smart automation, state-of-the-art analytics and procedure optimization, to discover customers’ requirements, and provide an elevated customer practical experience.
SAN ANTONIO, Sept. 12, 2022 /PRNewswire/ — Just lately, Frost & Sullivan assessed the Indian consumer experience outsourcing companies market and, dependent on its conclusions, acknowledges Teleperformance with the ‘2022 Indian Shopper Worth Leadership Award’ for its client practical experience outsourcing products and services. The company allows companies throughout sectors create implementation methods and enhance their buyer experience (CX) and organization procedures with a ‘High-Tech, Significant-Touch’ solution. Teleperformance in India has aggressively developed an unequalled existence with proprietary deep-understanding engineering and a diverse workforce of far more than 80,000 personnel, to come to be the selected Middle of Excellence (CoE) for CX, transformation solutions, and one particular-place of work products and services such as F&A, HRO, and technological innovation expert services.
Teleperformance in India delivers a comprehensive portfolio of digital transformation answers and increased CX to more than 200 leading brand names in 22+ languages across 20+ nations together with India, US, British isles, and Europe, Center East & Africa (EMEA) area.
Teleperformance leverages the most up-to-date technological innovation this kind of as AI and RPA and capitalizes on the correct human means to provide omni-channel CX throughout sector verticals like BFSI, Healthcare, Journey & Hospitality, Retail & New Overall economy, Telecom, Energy & Utilities, and far more. The corporation prioritizes staff pleasure index (ESAT), shopper gratification index (CSAT), and shopper satisfaction index (KSAT) with greatest tactics in human useful resource administration, CX infrastructure, and superior-effectiveness systems to be certain excellent, security, and trustworthiness. Teleperformance is committed to building equitable workplaces with Teleperformance in India currently being 10 occasions Terrific Put to Get the job done® accredited over the decades for their folks-centric solution, along with a various and inclusive workforce.
Krishna Baidya, a Frost & Sullivan Greatest Procedures Investigate Analyst, claimed: “Teleperformance expanded its workforce in recent yrs, with purchaser support professionals, facts scientists, enterprise system engineers, and answer architecture industry experts, to support the amplified desire for shopper services and guide modifications in the marketplace. At this time, Teleperformance in India has the premier multicultural staff of 80,000 interaction industry experts inside of the Teleperformance group.”
Teleperformance complements its CX answers with state-of-the-art Electronic Built-in Business Services to assist boost clients’ company results and satisfy shopper targets and client demands with point out-of-the-artwork, new-age digital solutions. Teleperformance in India thrives on long lasting client relationships, and their know-how nuances, multi-lingual capabilities, confirmed experience in consumer distinct procedures, and providing profitability across sectors lead to its remarkable results. The corporation is a vested partner and an agile digital transformation enabler in unlocking clients’ probable and boosting CX for foremost countrywide and worldwide manufacturers.
“Teleperformance’s sound partnership with an eCommerce market leader in India is a testomony to its demonstrated abilities and achievements, positioning it as an impressive and reputable go-to lover for CX outsourcing services in India. With its sturdy total overall performance, Teleperformance earns Frost & Sullivan’s 2022 Indian Shopper Worth Management Award in the CX outsourcing products and services marketplace,” added Baidya.
Anish Mukker, CEO – Teleperformance in India, mentioned: “We considerably value our customer associations and thank Frost & Sullivan for the 2022 Indian Purchaser Benefit Leadership Award for our customer engagement of 8+ many years with an Indian eCommerce industry chief. Transferring forward, our key concentration is on strengthening our existing and new customer interactions, with TP India targeted on expanding upwards of 20{ac23b82de22bd478cde2a3afa9e55fd5f696f5668b46466ac4c8be2ee1b69550}, and increasing services for North The us and India marketplaces. Our enlargement program contains several new web-site launches across India with 100+ towns currently section of our extensive pan India shipping and delivery centers portfolio. Our in general workforce is also established to cross the 100,000 mark by way of 20,000+ new hires above the next 18 months with a diverse and inclusive workforce. Teleperformance India will continue to be the powerhouse of deep abilities and leverage the mental money of Teleperformance world, to swiftly develop the arrive at of our services to clients.”
Every yr, Frost & Sullivan offers this award to the firm that has demonstrated excellence in utilizing strategies that proactively produce worth for its buyers, with a emphasis on increasing the return on investment decision that consumers make in its products and services or solutions. The award acknowledges the firm’s distinctive concentration on augmenting the worth that its consumers acquire, past just great consumer company, foremost to enhanced shopper retention and consumer base growth.
Frost & Sullivan Finest Practices Awards acknowledge companies in many regional and global markets for demonstrating exceptional accomplishment and excellent effectiveness in leadership, technological innovation, buyer provider, and strategic merchandise development. Industry analysts examine industry members and evaluate effectiveness through in-depth interviews, analyses, and in depth secondary research to discover finest practices in the industry.
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About Teleperformance Team
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), a main world-wide group in digitally integrated small business services, serves as a strategic associate to the world’s premier providers in several industries. It provides a One Office support expert services model combining 3 extensive, large-benefit alternative families: consumer experience management, back-workplace providers and business enterprise system expertise products and services. These conclude-to-stop electronic solutions warranty productive customer conversation and optimized enterprise procedures, anchored in a distinctive, in depth superior tech, superior contact solution. The Group’s 380,000+ staff members, based mostly in 83 international locations, help billions of connections each and every yr in around 265 languages and above 170 marketplaces, in a shared dedication to excellence as portion of the “Easier, Quicker, Safer” method. This mission is supported by the use of trusted, versatile, clever technological solutions and compliance with the industry’s optimum stability and good quality requirements, based mostly on Corporate Social Obligation excellence. In 2020, Teleperformance documented consolidated revenue of €5,732 million (US$6.5 billion, based mostly on €1 = $1.14) and internet income of €324 million. Teleperformance shares are traded on the Euronext Paris market place, Compartment A, and are suitable for the deferred settlement service. They are integrated in the next indices: CAC 40, CAC Assist Services, STOXX 600, S&P Europe 350 and MSCI World wide Normal. In the space of company social obligation, Teleperformance shares are provided in the CAC 40 ESG index, the Euronext Vigeo Eurozone 120 index, the FTSE4Very good index and the Solactive Europe Corporate Social Accountability index (previously Ethibel Sustainability Excellence Europe index).
About Teleperformance India
Teleperformance in India has advanced from getting a main provider of outsourced omnichannel client encounter to presenting digitally integrated business enterprise services and transformation methods. Teleperformance in India offers omnichannel buyer expertise administration, again-business office expert services and transformation alternatives to major worldwide models throughout several industries.
With 80,000 workers serving 200+ customers from 20+ countries in 22 languages, Teleperformance in India is dedicated to enabling corporations to adapt to today’s disruptive electronic innovations and to create very long-time period advancement.
The entity in India is part of Teleperformance Group’s world workforce of 420,000 staff, and is the largest multicultural group delivering digital integrated company providers.
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