Why 16 Million Student Loan Borrowers Will Get A New Student Loan Servicer

You may be getting a new student loan servicer.

Here’s what you need to know — and what it means for your student loans.

Student Loans

If you’ve been following the latest headlines on student loans, then you’ll know that there have been several major changes to your student loans. This year, three major student loan servicers — Navient, FedLoan (PHEAA) and Granite State — each announced that they will no longer be your federal student loan servicer next year. In aggregate, approximately 16 million student loan borrowers — or 35% of all student loan borrowers — will be getting a new student loan servicer to manage their student loans, answers questions and collect your student loan payments. Here is the latest:

Why Navient quit your student loans

Navient, which services $300 billion of student loans for 12 million student loan borrowers, announced last week that Navient will exit federal student loan servicing with the U.S. Department of Education. (Here’s what this means for your student loans). The surprising move, which came days before a major government shutdown was averted, could leave nearly six million student loan borrowers with a new student loan servicer. Navient signed a definitive agreement to transfer its federal student loan servicing for U.S. Department of Education-owned student loan accounts to Maximus, another student loan servicer. Navient and Maximus have submitted a preliminary request for review to Federal Student Aid (FSA), but the U.S. Department of Education must approve the transfer from Navient to Maximus. Why did Navient exit student loan servicing for federal student loans? (Here’s why Navient quit your student loans). Navient was likely to face increase regulatory oversight from the U.S. Department of Education, Congress, state attorneys general and the Consumer Financial Protection Bureau (CFPB).